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3-Year Guarantee - Installation & Workmanship

Terms and Conditions
Company Name: Louis Murphy and subcontractors T/A Stroud Bathroom Fitters
Coverage Duration: 3 years from the date of completed installation

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1. Scope of Guarantee

This guarantee covers faults or defects arising as a direct result of poor workmanship or incorrect installation carried out by us during the fitting of bathroom fixtures and related products. The guarantee is valid for a period of 3 years from the date of installation completion and includes:

  • Installation of bathroom suites, showers, taps, sinks, toilets, and basins

  • Tiling, grouting, and waterproofing work

  • Pipework, plumbing connections, and associated fittings

  • Furniture and fixture installation

  • Electrical fittings related to the bathroom 

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2. What Is Covered

  • Leaks or water ingress caused by incorrect installation

  • Loose or detached fixtures due to poor workmanship

  • Faulty joints or grouting

  • Misaligned fittings or incorrect placement

  • Structural issues caused by poor installation practices

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3. What Is Not Covered

  • Wear and tear from normal use

  • Damage caused by misuse, negligence, or lack of proper maintenance

  • Faults in materials or products not supplied by us

  • Damage caused by other tradespersons or DIY work post-installation

  • Silicone degradation over time (silicone should be checked and maintained regularly)

  • Issues caused by movement or structural changes in the property

  • Limescale build-up, blockages, or damage from water pressure issues

  • Electrical faults unless related directly to installation workmanship

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4. Guarantee Conditions

To qualify for this guarantee, the following conditions must be met:

  • The installation must have been carried out by us or an approved subcontractor under our management

  • Any faults must be reported to us in an email within 14 days of first being noticed

  • The customer must allow reasonable access for inspection and repair

  • All invoices must have been paid in full

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5. Remedial Action

If a covered defect is reported within the guarantee period:

  • We will inspect the issue within a reasonable time frame

  • If deemed our responsibility, we will carry out the necessary remedial work at no charge

  • If the issue is found to be unrelated to our workmanship, we reserve the right to charge for call-outs or repairs

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6. Transferability

This guarantee is non-transferable and applies only to the original purchaser and property at the time of installation

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7. Limitation of Liability

This guarantee is limited strictly to the repair or rectification of installation or workmanship faults. We are not liable for:

  • Consequential or indirect losses

  • Personal injury or property damage caused by misuse or third-party interference

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8. Statutory Rights

This guarantee is in addition to your statutory rights and does not affect them in any way.

If you have any questions or need to report a fault under this guarantee, please contact us at:

contact@stroudbathroomfitters.co.uk

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We Won’t Be Beaten on Price Guarantee

Terms and Conditions

Company Name: Louis Murphy and subcontractors T/A Stroud Bathroom Fitters

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1. Our Promise

We are committed to offering our customers the best value for money. If you receive a lower genuine quote for the same service, we’ll match it or beat it – guaranteed.

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2. What’s Covered

Our Price Match Guarantee applies to:

  • All work we quote for

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3. Conditions for Price Match

To qualify for our price match guarantee, the following conditions must be met:

  • The competing quote must be from a UK business based within a 30 mile radius of the property

  • The quote must be in writing, dated within the last 30 days, and must clearly outline:

    • The same scope of work

    • The same or comparable quality materials

    • Timelines and labour terms

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  • The competitor must be offering like-for-like services, including:

    • Fully insured work

    • Qualified and certified tradespeople

    • Equivalent workmanship guarantees

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4. What’s Not Covered

We will not price match:​

  • Promotional offers, time-limited discounts, or clearance pricing

  • Quotes that involve substandard materials or lower specification work

  • DIY services or services where the customer supplies labour/materials

  • Quotes that don’t include the same warranty or aftercare

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5. How to Claim

To claim under our Price Match Guarantee:

  1. Provide a copy of the competitor’s written quote.

  2. Email it to us at contact@stroudbathroomfitters.co.uk

  3. We will review and verify the quote within 2–3 business days.

  4. Once approved, we’ll provide a matching or lower quote based on the same scope.

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6. Final Decision

We reserves the right to:

  • Decline a price match request if the competing quote does not meet the above conditions

  • Withdraw or amend this offer at any time without prior notice

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7. Statutory Rights

This guarantee does not affect your statutory rights.


If you have a competitor’s quote and would like us to match or beat it, contact us today:
contact@stroudbathroomfitters.co.uk

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